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Delivery terms

Postage and Packaging
The price shown includes packaging and postage to UK addresses. Your parcel will normally be shipped within two working days from receipt of your cleared payment. To get your lovely purchase to you quickly and safely I use Royal Mail tracked / signed for services. You are responsible for providing the correct and complete address.

 

If this is a gift for someone else I can send it to them directly. Please let me know so I can leave out the invoice paperwork, and include a personal message from you if desired.
 

Each item is wrapped in tissue unless otherwise described (e.g.gift box), then packed in an outer layer for protection against the British weather, such as a jiffy bag, postal bag, or box for shipping.

 

International Shipping
I do ship to several countries outside the UK. International customers please message me using the "contact" form for postage rate to your country.

 

Customs
All Roses Workshop items are made in and shipped from England. Please note that International buyers are responsible for any and all duties and customs charges that may be incurred.

 

Returns
I expect you to be delighted with your purchase. If for any reason you are not then please contact me immediately so we can put things right.

As Roses Workshop is bound by UK Distance Selling laws you have fourteen days to cancel your order: goods may be returned for any reason providing they are unused, with all labels attached and in original packaging.

Once the returned item has been received and checked I will refund the item price. Return postage costs are the responsibility of the buyer.

If the item was personalised or made to order it is non-returnable, but if there is a problem please contact me and we can try to work out a solution.

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

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